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The purpose of our Feedback and Complaints Policy is to make clear the mechanisms available to external stakeholders in order to provide feedback and make complaints to IJM Australia. IJM Australia is committed to ensuring transparency and accountability to all stakeholders in relation to feedback and complaints regarding IJM Australia and its operations. This policy does not cover internal feedback/issues and/or complaints by IJM Australia staff, which are dealt with in IJM Australia’s internal grievance policy.
IJM Australia – External Stakeholders – Feedback and Complaints Policy – Sep21
Our Board Policy sets out the corporate governance policy of IJM Australia Ltd and defines the roles, responsibilities, protocols and authorities of the Board of Directors, both individually and collectively.
Extract from IJM Australia’s Collaboration Policy, available on request:
IJM Australia recognises that to accomplish its vision and mission, it will enter into partnerships with a wide variety of private and government entities. The purpose of entering into partnership is to:
a) Bring together different actors to work on common problems;
b) Support capacity strengthening of organisations and institutions;
c) Share knowledge with partners in order to assist in achieving IJM Australia’s vision or alternatively, that partner’s vision; and
d) Promote innovation and alternative solutions.
When entering into partnerships, IJM Australia is committed to working with that partner in mutually respectful ways having regard to the values and culture of that partner.
The decision to enter into a formal partnership sits with IJM Australia’s Board. The Board must provide approval prior to IJM Australia entering into a formal partnership.
When determining to enter into a partnership, IJM Australia must undertake due diligence on the potential partner and should consider the following factors (which is not an exhaustive list):
a) That the potential partner is committed to missions and values that do not conflict with IJM Australia’s own mission and values. Whenever possible, IJM Australia shall provide and rely on its own articulation of its mission and values, rather than assenting to or affirming another organization’s mission, values, beliefs or principles;
b) That the potential partner meets all statutory requirements for governance and legal registration, to the satisfaction of the Board;
c) That the potential partner meets all financial requirements to the satisfaction of the Board;
d) That the potential partners meet all necessary reference checks including any prohibited entities listings, to the satisfaction of the Board;
e) That there is a common goal between IJM Australia and the potential partner that the partnership can work towards/collaborate, be it long term or a short term partnership;
f) That there is utility and benefit for IJM Australia in entering into the partnership;
g) That the partnership will strive for mutual respect for institutional integrity and autonomy;
h) That the potential partner is capable of meeting IJM Australia’s own safeguarding policies including, but not limited to policies pertaining to field work, story telling and child safe guarding; and
i) That the potential partner is capable of providing sufficient documentation or other assurance to satisfy the Board that the partner’s funds and activities do not support financial wrongdoing, including fraud, corruption, terrorism financing, money laundering and violation of Australian Government sanctions (see Anti-Terrorism and Anti-Money Laundering Policy, Fraud and Financial Risk Management Policy, Fraud & Whistleblower Policy).
Once the Board agrees to enter into a partnership, IJM Australia will enter into formal contracts of partnership.
For funding partnerships, all the elements of the partnering process and decision making are discussed and agreed by partners. IJM Australia understands the credibility and trust required to sustain healthy partnerships comes from good communication, competence and reliability.
IJM Australia Ltd is an active member of the Australian Council for International Development (ACFID) and adheres to the ACFID Fundraising Charter and ACFID Code of Conduct, which defines minimum standards of communication, governance, management and accountability of development for member non-government organisations (NGOs).
Complaints relating to a breach of either the ACFID Fundraising Charter or ACFID Code of Conduct can be made to the ACFID Code of Conduct Committee.
Our Workplace Bullying and Harassment Policy is aimed at preventing and effectively managing workplace harassment, bullying and discrimination issues, risks and complaints.
IJM Australia is committed to the Ethical and Sustainable Procurement of Goods and Services. Ethical and Sustainable Procurement is consistent with IJM Australia’s mission of protecting people in poverty throughout the world, including protection from the violence of slavery, trafficking, exploitation and abuse.
Our policy regarding safeguarding children from harm.
Sets out the standard of behaviour required of all IJM Australia staff, contractors, volunteers and Board of Directors.
IJM Australia will conduct its affairs decently and above reproach, and will operate with the highest level of integrity and avoid conflicts of interest.
IJM Australia is committed to being truthful and transparent with the public, our supporters and our partners about both our fieldwork and our resource management.
IJM Australia is committed to ensuring that it accurately represents its activities to the people we work with, our donors and the public.
This Policy guides IJM Australia and our partners to make a clear separation between our development and humanitarian and non-development objectives and activities.
IJM Australia – Development and Non Development Activity Policy
The purpose of our Feedback and Complaints Policy is to make clear the mechanisms available to external stakeholders in order to provide feedback and make complaints to IJM Australia. IJM Australia is committed to ensuring transparency and accountability to all stakeholders in relation to feedback and complaints regarding IJM Australia and its operations. This policy does not cover internal feedback/issues and/or complaints by IJM Australia staff, which are dealt with in IJM Australia’s internal grievance policy.
IJM Australia – External Stakeholders – Feedback and Complaints Policy
Our Objectives Policy outlines our Vision, Mission and Values. Our intended primary beneficiaries and major functions linked with our Strategic Objectives are defined as well as our commitment to human rights.
Protecting your privacy is very important to IJM Australia because we are committed to protecting people, our supporters and volunteers, as well as the children and communities we serve. Our Privacy Policy sets out how your personal information is collected, used and protected.
The purpose of the policy is to encourage staff to report any wrongdoing in good faith and in an environment free from victimisation.